Introducing Whitehorse Village at the top of Melbourne’s mountain

Disclaimer

This website has been prepared prior to the completion of construction. All images and photography used in this document are for illustrative purposes only, and may not represent the final completed project. All research and statistics listed in this website have been collected from third party sources, and while reasonable care has been taken to verify the results, we do not take any responsibility for, or make any representations in relation to, the accuracy of these figures. Interested purchasers should conduct their own investigations, or seek further advice into the exact colours, included fittings and fixtures, and overall property figures before proceeding with a purchase.

Privacy Policy

From 12 March 2014, the Australian Federal Government’s new Privacy Laws came into effect, embodying the 13 Australian Privacy Principles, covering all personal information held by organisations. These laws regulate, among other matters, the way organisations collect, use, disclose keep secure and give people access to personal information. Protecting your privacy and your personal information is an important aspect of the way in which Castran and Mt Buller Real Estate conducts their activities. Our privacy policy supports and endorses the Privacy Commissioner’s Australian Privacy Principles. Castran and Mt Buller Real Estate will only collect personal information from you with your prior knowledge and consent. Castran and Mt Buller Real Estate will only collect personal information provided by you for the purposes for which it was collected and will not disclose your personal information to a third party without your consent, except if required by law. Castran and Mt Buller Real Estate have implemented technology and security policies, rules and measures to protect the personal information that we have under our control. Castran and Mt Buller Real Estate will remove personal information from our records where it is no longer required unless such information is required for archiving purposes.

WHAT SORT OF PERSONAL INFORMATION IS HELD/COLLECTED GENERALLY
The personal information we collect generally includes:
– Your name, address, date of birth, contact details and other personal details;
– Basic financial information. We generally do not seek to collect sensitive information. We would only do so with your consent, or if required by law or if necessary in connection with any claim.

PURPOSES FOR COLLECTING THE INFORMATION
We collect personal information for the following purposes:
– To process your application for tenancy;
– To approve transactions you wish to make;
– To confirm details to utility companies, banks, etc contacting  us on your behalf;
– To pay/release your details to rental bond authorities;
– To refer to Tribunals, Courts or Statutory Authorities; and
– To provide tradesman for purpose of contacting you to arrange repairs or maintenance.

PURPOSES FOR HOLDING THE INFORMATION GENERALLY
We  generally hold personal information for the following  purposes:
– To complete any necessary documentation to VCAT, Tribunals, Courts or statutory authorities;
– To provide to Debt Collection Companies, should the need arise during or after your tenancy; and
– To allow tradesman to contact you for the purpose of undertaking  repairs.

HOW PERSONAL INFORMATION COLLECTED
We obtain most of your  information from you directly, such as:
– Completion of an application from at the commencement of your  tenancy  completion of maintenance request forms;
– Completion of applications to Tribunals, Courts or Statutory Authorities;
– Completion of application or maintenance request forms; and
– Contacting relatives or previously provided referees in the event that we cannot  contact you. Sometimes  we may ask you to collect particular  personal information about you. Unless we have already done so, when or before we collect that information, we will take reasonable steps to inform you of:
– The purposes for which the information is collected;
– Where  applicable, any law requiring the information to be collected; – And the main consequences if all or part of the information is not provided. Other ways we generally collect information include – NTD (National Tenancy Database)

HOW PERSONAL INFORMATION IS HELD, GENERALLY
– We  old personal information in a combination of computer   storage  facilities and paper-based files and other records; and – These facilities  and  records  are located on site at our office and off site at secured premises.

HOW PERSONAL INFORMATION IS USED AND DISCLOSED GENERALLY
–  Your consent Sometimes we will ask you to consent to a disclosure  or use of your personal  information for a particular purpose. We may do so in writing or over the phone. Other times, your consent  will be  taken  to  be given, where you indicate to us that you wish to obtain  information  about  any of the services that we provide. We also may disclose or use your personal information without your consent in the following circumstances:
– To  tradesman  to undertake  repairs or maintenance;
– To prospective  tenants to contact you for an inspection (telephone  no.s  & names only);
– To  necessary Tribunals, RTBA, statutory bodies for the purpose for fulfilling our legal requirements under the RTA 1997;
– To lawyers or conveyancing companies to create documentation, leases or contracts; &
– To debt collection agents for debts incurred.

DISCLOSING YOUR INFORMATION TO OTHERS
We do not disclose your personal information to others except in the following cases:
– To our related companies;
– To prospective purchasers to negotiate the sale of your property;
– To organisations which  provide services  to us;
– With your consent or where it is necessary to provide you with services; – Where required by Law; and
– To organisations  which have requested us to provide services to you or  who co-operate with us in offering products  or services.